Terms and Conditions

These Terms & Conditions ("T&Cs") apply solely to the reservation of a Skin Rocks Professional Partner opening order through payment of a deposit. They do not constitute a sale of goods. By paying the deposit for a Skin Rocks opening order you (the "Clinic/Salon") agree to abide by the terms set out below. These T&Cs support the Selective Distribution Agreement (SDA) and form part of the legal relationship between Skin Rocks Ltd and each Clinic/Salon.

• Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
• How we will use your personal information. We will only use your personal information as set out in our Privacy Policy.

Information about us and how to contact us

• Who we are. Skin Rocks Ltd, a company incorporated in England and Wales, whose registered office is at 5 St Mary Abbots Place, London, W8 6LS ("Skin Rocks")
• How to contact us. You can contact us by writing to us at support@skinrockspro.com or via our live chat (insert link)
• How we may contact you. If we have to contact you we will do so by telephone, whatsapp, social media direct messageor by writing to you at the email address or postal address you provided to us in your order.
• “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

1. Partner appointment 

For the Term of the SDA, Skin Rocks appoints the Partner as a non-exclusive authorised stockist of the Products at the Trading Address, subject to the terms of the Agreement.

1.2 During their appointment, the Partner is permitted to perform the following authorised activities:

• use the Products in accordance with clause 2 (Use of the Products);
• market, distribute and sell the Products in accordance with clause 3 (Branding and Marketing); and
• Represent Skin Rock’s brand in accordance with the Brand Guidelines (Schedule 2), as may be updated from time to time, and with any other standard that is communicated by Skin Rocks to the Partner.

1.3. The Partner shall only purchase or otherwise procure the Products from Skin Rocks.

1.4 Partner may use and sell other skincare brands as part of their services, provided that they do not conflict with Skin Rocks treatment protocols, Brand Guidelines or the terms of the Agreement.

1.5 The Partner shall not:

• act as, or represent itself as, an agent of Skin Rocks;
• give any condition or warranty on Skin Rocks’ behalf; and
• attempt to commit Skin Rocks to any sales contracts or other legally binding agreement.

1.6 A breach by the Partner of this Clause 1 shall give Skin Rocks an immediate right to terminate this Agreement.

1.7 Skin Rocks shall have the right to reject orders from the Partner for any reason.

2. Ordering and Delivery

2.1 The Partner shall place orders through the Skin Rocks nominated portal for approved partners.

2.2 Prior to the fulfilment of any orders, Skin Rocks may conduct soft credit checks on the Partner.

2.3 Skin Rocks is not obliged to accept any order submitted by the Partner.

2.4 Accepted orders will be fulfilled by Skin Rocks’ nominated third party logistics partner, and the delivery time shall be in accordance with the Contract Details Sheet of the Agreement. 

Standard UK Delivery	Area	UK Mainland: all post codes
	Delivery Period	3-5 working days
	Delivery Charge	Orders over £250 plus VAT	Free
		Orders under £250 plus VAT	£5
Non-Standard UK Delivery	Area	Northern Ireland: All postcodes  Isle of Man: All postcodes  Channel Islands: All postcodes  Scottish Highlands: Postcodes FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40 (excluding PA38), PH19-26, PH30-41, PH49-50  Scottish Islands: Postcodes HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3
	Delivery Period	3-5 working days
	Delivery Charge	£8.73 per box   Plus  For orders with a net value under £300 delivered, an additional one off fee of £13.50 will apply per order.
Non-UK Delivery	Area	Republic of Ireland: all postcodes
	Delivery Period	5 working days
	Delivery Charge	£9.67 per box (includes customs processing fee)  Plus  For orders with a net value under £300 delivered, an additional one off fee of £13.50 will apply per order.

 

Stock Availability and Backorders

If we cannot fulfill your order due to insufficient stock, we will ship available items and send out-of-stock items once restocked. We will notify you promptly of any delays and provide estimated delivery times where possible.

3. Use of Products 

Permitted Use

3.1 The Partner’s permitted use of the Products is limited to the administering of professional treatments provided that:

• Such treatments are part of the Partner’s core professional services; Such treatments are delivered in accordance with Skin Rocks’ protocols (as may be updated from time to time);
• Such treatments do not involve mixing the Skin Rocks Products with any other products, unless pre-approved by Skin Rocks; The treatment names align with Skin Rocks treatment portfolio; and
• Such treatments are only performed by Partner personnel who: hold the relevant qualifications to administer such treatments; and have met the relevant Training Requirements (as defined in the Contract Details Sheet).

Storage of the Products 

3.2 The Partner shall ensure that all Products, whether for resale or use in treatments are stored in a temperature controlled environment of no more than 25°C, and protected from direct sunlight. Adverse effects of the Products

3.3 In the unlikely event that the Partner becomes aware that use of the Products has resulted in a person suffering an adverse reaction, the Partner must immediately notify Skin Rocks. Such notice must include the following:

• Details of the Products used, included the order number under which they were provided;
• Details of the adverse reaction; 
• The circumstances in which the reaction occurred;
• Whether the Products were used in conjunction with any third party products; and
• Details of any actions taken in respect of the adverse reaction including any communication with the person who suffered the adverse reaction through use of the Products. 

3.4 The Partner shall provide continued reasonable assistance in respect of the adverse reaction including co-operating with Skin Rocks and any regulatory body in the investigation of the causes of the adverse reaction, and providing any information reasonably required for the purposes of such investigations.

3.5 The Partner shall make no comments to the person claiming an adverse effect about the causes of the adverse reaction until such investigation is completed and in no circumstances express or imply Skins Rocks liability for such adverse reaction.

4. Branding and Marketing 

4.1 The Partner is permitted to market, distribute and sell the Products provided they do not market, distribute or sell:

• the Products online, or otherwise make the Products available through an e-commerce platform;
• the Products through any third party;
• to other businesses or commercial concerns including, but not limited to wholesaling or sub-distribution;
• outside of the Trading Address without gaining Skin Rocks prior written consent;
• through any affiliated party (except through any pre-approved Skin Rocks platforms; and
• any Professional Skin Rocks products.

4.2 All Skin Rocks trademarks, logos, assets, visual marketing, packaging, training materials and product formulations remain the exclusive property of Skin Rocks, and nothing in the Agreement shall be interpreted as intending to assign Skin Rocks’ intellectual Property.

4.3 Skin Rocks grants to the Partner the non-exclusive right to use Skin Rocks trademarks and marketing materials for the duration of the Term for the purposes of the promotion, advertisement and sale of the Products at the Trading Address. The Partner acknowledges and agrees that the Partner will not acquire any rights in Skin Rocks’ trademarks except for the right to use the trademarks as expressly provided in this Agreement and the Brand Guidelines (Schedule A).

4.4 The Partner shall not copy or modify any logo, trademark or asset (whether identified in the Brand Guidelines or not) of Skin Rocks, and shall not use them for any purpose other than to market the Products in accordance with Terms of this Agreement.

4.5 The Partner shall not use any marketing materials that have not be provided, or pre-approved, by Skin Rocks.

4.6 The Partner shall not use any paid advertising to market the Products. However, the Partner may use paid advertising in order to market treatments in which the Products are used, provided that such advertisements do not include reference to the Skin Rocks Products or branding.

4.7 The Partner shall not directly or indirectly bid on or purchase any online advertising keywords, search terms or identifiers that are identical or confusingly similar to Skin Rocks Products or branding (including but not limited to “Skin Rocks” and “Skin Rocks Pro” and any variants thereof

4.8 The Partner shall not market or otherwise use the Products or Skin Rocks Branding on social media platforms without the prior written consent of Skin Rocks.

4.9 The Partner shall ensure any of its personnel involved in the marketing and/or selling of the Products has completed the relevant Training Requirements.

5. Partner's Obligation 

5.1 In addition to its other obligations under this Agreement, the Partner shall:

5.1.1 adhere to the SR Salon Standard 4-Point Check by:

• Maintaining all professional qualifications and insurance coverage in accordance with this Agreement;
• Meeting Skin Rocks cleanliness standards for both exterior and interior;
• Maintaining positive customer feedback and professional service delivery; and
• Ensuring any use of a social media account aligns with Skin Rocks’ brand values.

Any breach by the Partner of this clause 5.1.1 shall give rise to right for Skin Rocks to terminate the Agreement immediately.

5.1.2 keep full and accurate records relating to the Products including but not limited to (i) enquiries; (ii) quotations given; (iii) transactions; and (iv) to enable the immediate recall of any Products or batches of Products.

5.1.3 allow Skin Rocks or its authorised representatives of Skin Rocks to have access to the Trading Address, or other relevant place of business of the Partner on reasonable notice and during business hours for the purpose of:

• inspecting the records referred to in clause 5.1.2; and
• verifying the Partner’s compliance with the Agreement.

5.1.4 comply with all applicable laws and regulations, including, but not limited to, those in respect of consumer protection, data privacy, advertising, health and safety, anti-bribery and corruption, and anti money laundering;

5.1.5 maintain all licences and registrations required to perform its obligations under this Agreement;

5.1.6 maintain appropriate professional indemnity and public liability insurance with a reputable insurance company, and provide evidence of such insurance upon request;

5.1.7 inform Skin Rocks immediately of any changes of control of the Partner, and of any change in its organisation or method of doing business that might be expected to affect the performance of the Partner's duties in this Agreement; 

5.1.8 refer to Skin Rocks all enquiries it receives for the Products for sale.

5.1.9 upon reasonable request, provide Skin Rocks with evidence to verify the Partner’s compliance with the Partner obligations under this Agreement;

5.1.10 in the event of a recall, provide any assistance that Skin Rocks reasonably require to recall, as a matter of urgency, the Products.

6. Skin Rocks Obligations 

6.1 Skin Rocks warrants that the Products shall meet stated specifications, provided that:

• the Partner stores the Products in accordance with this Agreement and any reasonable direction of Skin Rocks; and
• Skin Rocks may make changes to the specifications of the Products, provided that the changes do not adversely affect the quality of the Products. Skin Rocks shall give notice of any changes to Product specifications to the Partner as soon as reasonably practicable.

6.2 Skin Rocks shall:

• use reasonable endeavours to fulfil accepted orders and deliver them in accordance with the offered timescales.
• provide training to the extent required for the Partner to meets its obligations under the Agreement.
• provide information and/or ongoing support through the account portal and other support channels that may be in place from time to time to the extent reasonably required by the Partner to meet its obligations under this Agreement.

7. Prices and Payment 

7.1 The pricing of the Products shall be in accordance with the Contract Details Sheet of this Agreement.

7.2 Any and all expenses, costs and charges incurred by the Partner in the performance of its obligations under this agreement shall be paid by the Partner.

7.3 The Partner shall pay invoices:

• within the payment term agreed within the Contract Details Sheet; and
• in full and in cleared funds to the bank account nominated in writing by Skin Rocks.

7.4 If the Partner disputes an invoice:

• the Partner shall notify Skin Rocks in writing of the disputed amount as soon as reasonably practicable and no later than 7 days after the date of the invoice and shall describe in reasonable detail its reasons for disputing each item;
• the Partner's failure to pay the disputed amount will not be deemed to be a breach of this Agreement;
• the Partner shall pay the balance of the invoice which is not in dispute by the due date for payment of the invoice; and
• the parties shall use reasonable endeavours to resolve the items in dispute promptly.

7.5 If the Partner withholds payment of a disputed amount and it is subsequently agreed or determined that the amount originally invoiced was correct, Skin Rocks may charge interest on that amount from the original due date for payment until the date of payment.

7.6 Each party shall pay interest on any sum due under this agreement, calculated at 4% a year above the Bank of England's base rate from time to time, but at 4% a year for any period when such base rate is 0%

7.7 All amounts due under this Agreement shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

8.Returns and Defective Products 

8.1 Skin Rocks shall only accept the return of Products in the following circumstances:

• The Products are faulty or damaged;
• The Products are subject to a recall; or
• Where Skin Rocks have provided prior written authorisation for the return of the Products and such Products have at least 12 months remaining shelf life. 

8.2 If the Partner wishes to return Products, they shall:

• Obtain any prior written authorisation required;
• Where the Products are being returned as faulty, contact Skin Rocks about the proposed return within 48 hours of receipt of the Products; and
• Submit any proposals to return Products via the account portal or by emailing support@skinrockspro.com. 

8.3 The return of any Products ordered in error is strictly subject to Skin Rocks prior written authorisation and is subject to a handling fee of up to 5% of the price of the Product(s).

9. Indemnities 

The Partner shall indemnify Skin Rocks for all liabilities, damages, losses (including loss of profits, loss of business, loss of reputation, loss of savings and loss of opportunity), fines, expenses and costs (including all interest, penalties, legal costs (calculated on a full indemnity basis) and reasonable professional costs and expenses incurred by Skin Rocks as a result of the Partner’s breach of this Agreement.

10. Limitation of Liability

10.1 Nothing in this Agreement limits or excludes liability for:

• deliberate default;
• death or personal injury caused by negligence;
• liability for fraud or fraudulent misrepresentation;
• any indemnification obligations under the Agreement; and
• any liability that cannot legally be limited.

10.2 Subject to clause 10.1, each party’s liability is limited to direct damages arising from their breach of the Agreement.

11. Termination and Suspension

11.1 Without affecting any other rights that it may be entitled to, either party may terminate the Agreement immediately if:

• the other party commits a material breach of this Agreement that is incapable of remedy or, if such breach is remediable, fails to remedy that breach within a period of 14 days after being notified in writing to do so;
• a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up, insolvency or bankruptcy of the other party; or
• as otherwise permitted under the Agreement.

11.2 Without affecting any other rights that it may be entitled to, Skin Rocks may terminate the Agreement immediately, or suspend the Partner account, if:

• the Partner fails to pay any amount due under this Agreement on the due date for payment;
• the Partner repeatedly breaches any of the terms of this Agreement;
• there is a change of control of the Partner; or
• The Training Requirements are not met.

11.3 Either party may terminate the Agreement by providing a Termination Notice in accordance with the Contract Details Sheet of the Agreement. 

12. Consequences of Termination

12.1 Any provision of this Agreement that expressly or by implication is intended to come into or continue in force on or after termination of this Agreement shall remain in full force and effect.

12.2. Termination of this Agreement shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Agreement which existed at or before the date of termination.

12.3 Upon termination of the Agreement:

• All unpaid invoices shall immediately become due.
• Skin Rocks shall submit invoices for any Products that it has supplied, but for which no invoice has been submitted, and the Partner shall pay these invoices immediately on receipt;
• All rights and licences of the Partner under this agreement shall terminate on the date of termination of this agreement and the Partner shall immediately cease all use of Skin Rocks Products, branding and marketing materials and activity;
• the Partner must return or destroy all marketing materials and/or confidential materials provided; and
• Skin Rocks may cancel any orders for Products placed by the Partner before termination of this Agreement if delivery would fall due after termination, whether or not they have been accepted by Skin Rocks. Skin Rocks shall have no liability to the Partner in respect of such cancelled orders.
• Any remaining stock of Products may be sold for up to 90 days from the date of termination, after which time, any unsold stock must be destroyed.

13. Confidentiality

13.1 Partner agrees that this obligation survives the termination of this Agreement.

13.2 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, assets, affairs, customers, clients or suppliers of the other party except as permitted under this clause

13.3 The Partner undertakes to maintain confidentiality of all commercially sensitive information received, including but not limited to pricing, product formulations, and business strategies.

13.4 Each party may disclose the other party’s confidential information:

• to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with the Agreement. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 13; and
• as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

13.5 Neither party may use the other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under the Agreement.

13.6 This clause 13 shall survive the termination or expiry of the Agreement.

14. Data Protection

14.1 The parties shall comply with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

14.2 Any data collected and processed by Skin Rocks under this Agreement shall be in accordance with Skin Rocks Privacy Policy which can be found at Privacy Policy.

14.3 The Partner acknowledges it will provide Skin Rocks with personal data relating to itself, its personnel and its business, such as contact details, qualifications, and certifications. Where necessary (e.g. in the event of a product-related adverse incident), the Partner may also share limited data relating to its clients with Skin Rocks.

14.4 The Partner confirms it has a lawful basis to share any such data and will ensure its clients are informed where appropriate. Further details are set out in Schedule

15. Skin Rocks Conditions of Sale

Skin Rocks’ conditions of sale in force from time to time shall apply to all sales by Skin Rocks to the Partner under this agreement. The conditions of sale can be found at https://skinrocks.com/pages/terms-conditions. If there is any inconsistency between those conditions of sale and the provisions of this Agreement, the latter shall prevail.

16. Skin Rocks Ltd Partner Deposit Terms & Conditions 

17. Dispute Resolution and Governing Law

17.1 The Parties agree to attempt resolution through good faith negotiation before pursuing legal action.

17.2 The Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.